In accordance with a recently released study by EY, an international business and financial advisory firm, Nigerian bank customers have already been rated the heaviest users of Automated Teller Machines in the world. The study also rated Nigeria as one of the top three countries whose bank customers use social networking when making decisions on selecting an financial service provider. The study also shows that Nigerian bank customers have the highest banking sensitivity and are the second highest globally to close accounts predicated on poor experience.
